T’Shura has a burning passion for customer service excellence. Having served for almost twenty years in the airline industry getting her start with with AJAS then Avianca Airlines where she served as General Manager for Jamaica before joining US Airways as Station Manager for several Caribbean Islands.
She then switched industries, moving on to Jamaica’s sole electricity distributor, JPS, where she started out as Parish Manager and was shortly thereafter promoted to Regional Director with responsibility for almost half of the island. Her expertise in Customer Service and Operations Management was easily and immediately felt across the region, as she leveraged technology as well as social media in serving her more than two hundred thousand customers.
She has a well-established track record for successfully and consistently leading her teams to achieve outstanding results, receiving several awards in the process.
After five highly successful years at JPS, T’Shura decided to trade “kilowatts for CBD” and took up the role as CEO of Zimmer and Co.
She is the current President of the Montego Bay Chamber of Commerce and Industry and sits on the Operations Board of Junior Achievement Jamaica, the CanEx Jamaica Advisory Board and is the Executive Director of the I Love MoBay Foundation.