T’Shura has a burning passion for customer service excellence. Having served for almost twenty (20) years in the airline industry where she started at AJAS Limited; she quickly ascended to the leadership of Avianca Airlines where she served as General Manager for Jamaica.
In 2003, T’Shura joined US Airways where she served as Station Manager for several Caribbean Islands including Jamaica, where a fivefold increase in flight activity was realized under her leadership. Always challenging herself, T’Shura moved on to Jamaica’s sole electricity distributor, JPS, where she started as Parish Manager for St. James in 2012 and was shortly thereafter promoted to Regional Director with responsibility for almost half of the island.
Her expertise in Customer Service and Operations Management was easily and immediately felt across the region, as she leveraged technology as well as social media in serving her more than two hundred thousand customers.
The holistic growth of her team members was of paramount importance to T’Shura, who ensured they were exposed to the areas of professional, physical, spiritual and financial development.
She has successfully and consistently led her team to achieve outstanding results and has received several awards throughout the process.
In February 2018 she took on the role of CEO of Zimmer & Co. Under her leadership, the health and wellness distribution company, with primary focus on medicinal cannabis and hemp-based CBD products, has grown its portfolio to 140 products, sells into over 450 retail outlets in 5 countries and currently employs 13 team members.
T’Shura is a past President of the Montego Bay Chamber of Commerce and Industry. She sits on the boards of CanEx Jamaica, CannaMexico, Northwest Construction & Development and is the Executive Director of the I Love MoBay Foundation. She is the mother of Carlesa, Alejandra, Donovan and Philippe.